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Customer Service Encounters of the Third Kind

What makes a company successful over the long, long term? What characterizes the service relationship between companies and customers who do business together for decades, even centuries? How can your company stay close to your customers even as times change, technologies change and expectations keep steadily rising? What can you do to ensure that your company's future offers are relevant and valuable in the market?

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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