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Top 10 Mistakes Employees Make with Customers...and What You Can Do to Prevent Them

In my 20 years of conducting customer service training, I've observed many "sins" of customer contact personnel. Most of the time the problems I've seen are easily corrected once the staff is aware they're doing something wrong. However, managers or owners may not even be aware of what is being said to the customers, so don't know what needs to be corrected...

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Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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