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How to Change a Dissatisfied Customer Into an Angry One

Often customers come to you with an annoyance or irritation. Depending upon how you and your staff interact with them, you can either de-escalate their ire, or you can send it sky high. In this article, I'll identify some areas for you to watch to make sure you're doing everything you can to keep upset customers from going through the roof.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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