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Customer Satisfaction Guidelines

How do managers know how customers are being treated? When you aren't around or within earshot, how do your really know how your people are responding to your customers? You don't. You can only rely on your example of customer service to live on through your staff's communication with customers. It is critical that you instill customer service concepts in your staff.

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Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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