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When Your Customers Come Calling  The Art of Exceptional Telephone Manners

Part 1 of 5:  Why Telephone Manners are ImportantThere's no doubt that more business has been lost because of poor service and poor treatment than because of poor product. Yet, it doesn't take any extra time or money to treat people with grace and courtesy, and in many industries, especially insurance, quality of service is one of the few variables that can distinguish a business from its competition. This first of five articles explains why good manners make good business.

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