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When Your Customers Come Calling  The Art of Exceptional Telephone Manners

Part 3 of 5:  13 Telephone Rules for EveryoneThere's no doubt that more business has been lost because of poor service and poor treatment than because of poor product. Yet, it doesn't take any extra time or money to treat people with grace and courtesy, and in many industries, especially insurance, quality of service is one of the few variables that can distinguish a business from its competition. This article provides important telephone rules for everyone in the agency.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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