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Superior Service Doesn't Just Happen, It's a Process

No matter what your company does, you are in the business of providing customer service. If you take a look at companies that are not doing well or have gone under, one of their common threads is the failure to deliver superior customer service. Look at today's successful companies and you will find that they all understand and deliver what their customers want and are believers in the value of customer service training for management and front-line employees. When it comes to customer service, companies fall into one of the following five categories....

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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