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Bad Customer Service: A True Story

Defining what is great customer service can be difficult. However, before we can provide, or even define, great customers service, it's probably more important that we recognize bad customer service. Recently, we heard from a consumer who had a bad insurance experience. Perhaps we can all learn something from it.

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Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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