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Puttin' on the Ritz...Building a Customer Service Culture

If you've ever stayed at a Ritz-Carlton hotel, I'm betting that the experience was outstanding. How can they do it so much better than most hotel chains? Yes, you do pay a premium for their services, but largely The Ritz does it by creating a corporate culture almost solely devoted to serving the customer....

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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