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Three Golden Rules of Customer Service

The Golden Rule, "do unto others as you would have them do unto you," may seem self-evident in the way we try to conduct our personal lives. Yet this axiom is assuming new importance as a guiding principle in the world of business. When prices were high, customers blithely traded away high-quality service in exchange for price reductions or convenience. Those days are no more. Instead, customers are demanding service again.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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