Skip Ribbon Commands
Skip to main content


These articles are just a small sampling of the dozens and dozens of customer service focused articles in this section of the VU research library:

  • “5 Must-Do Customer Service Strategies,”  
  • “8 Ways That Customer Loyalty Pays,”  
  • “The 10 Commandments of Customer Service,”  “
  • "14 Tips for Calming Upset Customers,”  
  • “Customer Retention Q&A,”  
  • “Customer Service Report Cards,”  
  • “Fixing $12 Haircuts,”  
  • "Cracking the Egg."
  • “Getting Rid of Abusive Customers,” 
  • And don't miss the new release: The Customer Service Handbook.

Click and choose a customer service author and dive into a wealth of information.
Pro tip! Find any of the articles above by using the search feature at the top of the page.

Empowering Trusted Choice®
Independent Insurance Agents.
​Independent Insurance Agents and Brokers of America, Inc.
Copyright© 2019 Independent Insurance Agents & Brokers of America, Inc. All rights reserved.
No portion of this site may be reproduced in any manner without the prior written consent of IIABA®.
Notice: This Web site does not sell or otherwise transfer email addresses to others.