These articles are just a small sampling of the dozens and dozens of customer service focused articles in this section of the VU research library:
- “5 Must-Do Customer Service Strategies,”
- “8 Ways That Customer Loyalty Pays,”
- “The 10 Commandments of Customer Service,” “
- "14 Tips for Calming Upset Customers,”
- “Customer Retention Q&A,”
- “Customer Service Report Cards,”
- “Fixing $12 Haircuts,”
- "Cracking the Egg."
- “Getting Rid of Abusive Customers,”
- And don't miss The Customer Service Handbook.
Click and choose a customer service author and dive into a wealth of information.
Pro tip! Find any of the articles above by using the search feature at the top of the page.
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