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How to Fire a Customer

A decision agency owners or managers sometimes face is how to "fire" a customer. Some customers frankly are more trouble than they're worth. Some demand too much service in relation to the premium paid, some are antagonistic or abusive to staff, others just aren't a good "fit" with the agency. So, who do you nonrenew these customers legally and ethically?

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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