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27 E&O Procedural Mistakes

Ask an agency principal about internal procedures and he or she inevitably will tell you, "Our procedures are proper; you won't find any discrepancies in our operations." Following a third-party audit of those procedures, however, most agency principals are horrified to learn just how many procedural mistakes are being made in their offices every day. These mistakes can lead to E&O claims and substantially impair an agency's ability to defend against claims.

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