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Customer Care and Employee Care Go Hand in Hand

Creating an environment where both customers and employees want to pledge their loyalty is a function of good planning as much as good intention. As companies compete for qualified personnel (like they compete for customers) we all need to get better at developing and keeping talented staff. Losing talented employees costs you money and often costs you customers.

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Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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