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Personnel Productivity Problems

A small agency has two support staff, one a 23 year veteran and the other a friend of that CSR's who was hired 4 years ago. The agency owner believes they have too much personal converstation and would like them to spend that time doing account development. How should this issue be addressed and should it be done individually or together?

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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