Do you believe there has been an industry shift towards short-term profits at the expense of long-term stability and service? I am writing a book on the subject, and want to hear from agents willing to share their perspectives and ideas. In what ways do you see our industry letting consumers down, and losing their faith? Are there instances in which you, the agent, have taken steps personally to rectify situations in which your customers were not made whole as they and you expected?
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