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"Courtesy" Calls on Cancellations of Direct-Billed Policies

After years of preaching to agencies that they should not call customers whose direct bill policies are in a “pending cancellation” state due to non-payment of premium, at least one insurer is suggesting that agents make a “courtesy call” on most clients whose direct bill policies are unpaid past their due dates. Could this present an E&O exposure for the agency?

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