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Quality Control vs. Service Delays

New and renewal policies should be reviewed thoroughly for completeness and accuracy before delivery to the insured. However, at certain times of the year when there is a heavy backlog, this could mean that insureds get their policies months into the policy period. So, how do you balance quality with responsiveness, particularly given the importance of the insured reading his/her policy forms prior to loss?

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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