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Monitoring Phone Calls

Do you ever call customer service for a company and get a message that the call may be recorded or monitored? Most likely this is a quality control function and something you may do in your own agency to measure your customer service or E&O exposure. Keep in mind that there are legal ramifications of doing this and certain caveats to consider.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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