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You Gain a Lot Through Apology

Apologies are not an admission of wrongdoing. A simple, "I'm sorry that happened. What can we do to make it right?" can go a long way towards restoring faith and keeping a customer. In the long run, you gain a lot through improved retention and increased referrals. Click Emily's photo to visit her web site.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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