Michael Gay, MA, CPCU, AAI, AAI-M, AIS, ARM, ARM-P, CRIS is the National Sales Manager – Coach & Insurance for Volvo Financial Services, Inc., a part of the AB Volvo Group.
Michael has been in the Property & Casualty insurance business since 1983, when he began his insurance career by founding a risk management consulting firm. There he conducted risk management and alternative insurance program studies for local, state, quasi-governmental, and federal agencies; national and regional trade associations; and privately-held commercial enterprises.
In 1985, Michael co-founded a managing general agency/underwriter specializing in public entities, transit operations, commercial towing companies, automobile dealerships, and specialty errors and omissions programs. When this company was sold in 1990 to a national brokerage operation, Michael continued with this broker, where he served as the Executive Vice President of Underwriting for Specialty Programs. In 1992, Michael opened a personal lines retail agency for a local bank and expanded the agency's reach into an eleven-county area of North Carolina. In 1992, Michael also started a commercial insurance agency and operated that agency until it was sold to a key employee in 2004. In 1998, Gay founded a Program Manager, writing public entities on behalf of a large, national insurer. This company was sold in 2003 to a national brokerage operation. Following a two-year sabbatical, in 2005 Michael went to work for a regional transportation managing general agent as its Director of Marketing. In 2008, Michael went to work for Volvo Financial Services to run their national insurance operation, Volvo Insurance Services, where he is currently employed as the National Sales Manager of Coach & Insurance.
In 1991, Gay qualified with the North Department of Insurance to teach insurance continuing education classes. Michael teaches continuing education classes, and provides litigation support to attorneys as a property and casualty insurance expert witness in the areas of complex insurance coverage issues, and insurance agents' duties and responsibilities.
Michael has earned the professional insurance designations of Accredited Advisor in Insurance (AAI), Accredited Advisor in Insurance - Management (AAI-M), Associate in Insurance (AIS), Associate in Risk Management (ARM), Associate in Risk Management – Public Entities (ARM-P), Certified Insurance Consultant (CIC), Chartered Property & Casualty Underwriter (CPCU), and Construction Risk & Insurance Specialist (CRIS). He holds a property and casualty insurance license in 49 states. He graduated Summa Cum Laude from Liberty University with a B.S. Degree in Interdisciplinary Studies, and Summa Cum Laude from Liberty Theological Seminary with a Masters of Religion.
Michael is a member of the Independent Insurance Agents of North Carolina and serves on its Technical Services Committee; the Insurance Literary Institute; the North Carolina Department of Insurance Continuing Education Advisory Group; the North Carolina Surplus Lines Association; the Society of CPCU; and the Coverage, Litigators, Educators, and Witnesses Interest Group (CLEW) of the Society of CPCU, where he also serves as its Newsletter Editor.
Michael has authored more than 65 continuing education courses and instruction guides and taught continuing education courses to 6,500+ insurance agents, adjusters, and paralegals.
Michael is married and has two adult children. His current hobbies include reading about the Civil War and Ancient History.
Last updated: November 2020