Nancy Germond, MA, ARM, AIC, ITP, SPHR, SHRM-SCP, in her own words...
I would like to introduce myself as the new Executive Director, Risk Management and Education, for the Big “I". I'm taking the reins from Chris Boggs, who has taken over Madelyn Flannagan's role at the the Big “I" as Vice President, Agent Development, Education and Research. Chris will be a hard act to follow.
As the new director of the Virtual University, I will also be working on the agent's professional liability program. I am new to the Big “I" National, but I'm a long-time member of the Arizona Big “I" and I am a second-generation insurance professional.
My parents were independent agents in Arizona after they moved from upstate New York when my father came west to open a territory for a New York insurer in 1957. He and my mother founded Germond Insurance, the first independent insurance agency in Sun City, Arizona in 1961. In 2006, they opened Northwest Insurance in Glendale, Arizona, where my brother joined the agency. I took the claims route.
I worked on the carrier side, the self-insured side, and in public sector risk management. I spent the last five years as a risk management consultant, as well as teaching insurance and risk management at two community colleges.
In short, I am no stranger to insurance and have spent most of my career in claims and risk management. I am both a licensed although non-producing P&C agent and a licensed adjuster.
I look forward to collaborating with you as you learn, develop and retain your workforce, and manage your professional liability exposures, a big concern in today's challenging legal environment. I have big shoes to fill but hope that you feel free to reach out to me.
Nancy Germond, MA, ARM, AIC, ITP, SPHR, SHRM-SCP
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Nancy Germond, MA, ARM, AIC, ITP, SPHR, SHRM-SCP, is Executive Director, Risk Management, for the Big 'I'. With more than three decades of insurance experience, she gives her unique insights and abilities as an insurance marketing specialist, trainer, and consultant. She is a second-generation insurance professional and an accomplished risk and claims manager. Nancy has authored scores of risk-management related articles and presents to organizations like the Public Risk Manager Association (PRIMA), claims associations, and the Society for Human Resources.
After working as an adjuster for Fireman's Fund, Nancy entered the public sector at the Association of Bay Area Governments. She went into school administration as the claim manager for the Alliance of Schools for Cooperative Insurance Programs. She was the first risk manager of the City of Prescott, Arizona, taking that city from no insurance to a highly sophisticated self-insured program. She then became the risk and claims manager for Missouri Automobile Dealers Workers Compensation Trust.
Nancy is the former PRIMA Arizona chapter president. She is active in her community and is a founding board member of the Arizona Work Disability Prevention Association.
Nancy graduated with High Honors from Mills College and earned her Master's in Sociology from Lincoln University. She has earned the Associate in Risk Management designation, the Associate in Claims designation, and is a certified Insurance Training Professional. Nancy also holds the prestigious Senior Professional in Human Resources designation. Nancy's humorous presentations offer insight into day-to-day insurance operations, while also addressing societal impacts on today's insurance industry.
Last updated: May 1, 2022