He automated his agency with Redshaw in 1985 and in 1990 received Redshaw’s fifth national “Take It to The Limit” award for maximizing automation utilization in daily agency operations and achievement of business goals. Ed has had his agency’s automation achievement widely published in various insurance trade journals He currently serves as Immediate Past Chair of the Applied Client Network national User Group and is a user of Applied Systems’ EPIC on-line agency management system product and the Applied Mobile Producer for tablet PC’s and CSR 24.
Ed is a Past President of the Independent Insurance Agents Association of New York (IIABNY) 1995-1996. He has also served at the national level of the on Independent Insurance Agents and Brokers of America, Inc. as State National Director representing New York (1998-2002) and as chair of the Agents Council for Technology (A.C.T.) (1998-2003)
He does insurance agency automation consulting on practical applications of agency automation and other technologies to enhance agency workflow & maximize customer service.
Thousand Islands Agency was among the first agencies in the country to deliver 24 hour claims service to their clients through a creative application of technology. In July, 2001, the agency went to a paperless environment using a digital scanning solution which also allows staff to complete almost every task in the agency without leaving their work-station.
Thousand islands Agency received the inaugural technology Achievement Award sponsored by National Underwriter Magazine in 2008. Ed is a frequent technology and agency management speaker at industry forums specializing in agency valued added concepts.
Ed internally perpetuated his agency to his son and daughter in 2012 and continues to be actively engaged both in the agency and industry forums. He has promoted the independent agency value added concept in both speaking engagements and in practice, using technology to leverage unique client services. He is currently engaged with the Independent Insurance Agents of New York in building awareness of the value of the independent agent and has participated in webinars showing agents how to deliver value added performance and combat the sales techniques of on-line insurance companies.
Edgar J. Higgins, Jr., CPCU
Thousand Islands Agency
853 James Street
Clayton, NY 13624