Sharon A. Koches, CPCU, RPLU, AAI, AU, ITP, owner/consultant of Managing Performance, LLC, is an Insurance educator, consultant and industry resource. She is also a consultant for Agency Management Resource Group and serves on the Executive Committee of the CPCU Society Leadership Council.
Sharon was Vice President of Insurance Operations & Technical Affairs at the Independent Insurance Agents of North Carolina (IIANC). A member of the Senior Management Team, responsibilities included technical affairs, management of IIANC's Errors & Omissions Program, Group Insurance Program, Market Access Program and the insurance operations for the North Carolina Association of Insurance Agents (NCAIA), an affiliated corporation of IIANC which is responsible for placing the insurance coverage for the State of North Carolina, including state agencies, departments and universities. In addition she was responsible for special projects, creating and instructing educational courses and symposiums, and consulting on agency procedures and technical issues.
Prior to that, Sharon was with The Institutes (previously the American Institute for CPCU/ and the Insurance Institute of America) serving as a sales executive in the Southern Region, as well as liaison to the Independent Insurance Agents and Brokers of America (IIABA).
Sharon was an account manager, a field underwriting/production position, for Selective Insurance Company's Alternative Market/Large Accounts Department (SRM). Her other positions at Selective included specialty lines account manager and agency management specialist (small/middle market field underwriting/production). She also handled Casualty Facultative Reinsurance.
Sharon's background on the agency side includes serving as director of Membership & Member Services and assistant director of E&O for the Independent Insurance Agents of New Jersey (IIANJ). She also held the position of vice president of The Harjes Agency, an independent insurance agency in Flemington, NJ, specializing in CommercialLines and Professional Liability. While at The Harjes Agency, she was a member of the IIANJ's Board of Directors and served as vice chairman of the Education Committee. She was also Project InVEST state chair.
In 2006, Sharon was elected to the Board of Directors of the Independent Insurance Agents & Brokers of New York (IIABNY) where she served as a member-at-large. Additionally, she served on the Council for Best Practices of the Independent Insurance Agents & Brokers of America (the Big “I") and is the past Education Chair for the Eastern North Carolina CPCU Chapter.
Sharon holds the Chartered Property Casualty Underwriter (CPCU®), Registered Professional Liability Underwriter (RPLU), Accredited Adviser in Insurance (AAI®), Associate in Commercial Underwriting (AU), and Insurance Training Professional (ITP) designations. She has taught numerous Institute and other insurance courses. She is a member of the Eastern North Carolina Chapter of the CPCU Society, the Professional Liability Underwriting Society (PLUS) and the Society of Insurance Trainers and Educators (SITE). In 2007, Koches was presented with IIABNY's highest honor, the 2007 Distinguished Service Award, which recognized her “unselfish sacrifice" of time and effort to better the insurance community. In 2006, Sharon received the inaugural Spirit of Education award from the Independent Insurance Agents and Brokers of America (IIABA) in recognition of her efforts with the Accredited Customer Service Representative (ACSR) designation program. In 2014, she was presented with the Society of Insurance Trainers and Educators (SITE) Henry C. Drewes Loyalty Award.
Formerly from New Jersey, Sharon lives in Wilmington, NC.