This work group has traditionally been the technology trend beacon for ACT and the industry, keeping an eye on the key hard trends, and informing/directing focus areas for other ACT Work Groups and industry associations. Some of the work groups created or directed by SFI include the Customer Experience, Mobile/Mobility, Social Web, Agencies of the Future, Mobile Strategies, Business Intelligence, Carrier Communications, and Mid-Commercial.
The SFI Work Group released the first phase of the 2015 Hard Trends Report
, providing a comprehensive update and enhancement of the major 'Hard' trends impacting both the way we do business and the way we serve our customers. The work group then developed the second and final phase of the report which highlights key Must-Do action items that ACT and the industry should pursue in response to the challenges and opportunities brought about by the hard trends.
In October 2018, the work group released a new '2018 Key Tech Trends Report
', assisting our industry in accurately planning technology strategy.
The SFI Work Group also directed the creation of the Changing Nature of Risk work group, which creates 2-3 page 'Risk Advisories on individual topics. From the Risk Advisories, the SFI work group has identified the top areas the industry must address; the Internet of Things, Smart Homes & Buildings, and the Sharing Economy.
2019 Strategy Update: The SFI work group is meeting in the April timeframe to determine focus areas for the year, including assistance on 'deep dive' studies for Smart Homes and the Sharing Economy.
Chair: Rick Morgan (WAHVE and Rick Morgan Consulting).
to review the '2018 Key Tech Trends Report'.