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ACT Webinars

ACT Webinars 📣 Wednesday, April 5th at 1:00 pm EST - Discover how to optimize your insurance agency's customer lifecycle and build stronger relationships with your clients by joining us for the next webinar: The Online Customer Lifecycle Revolution: How to Leverage Lifecycle Automation to Improve Sales, Retention, & Referrals. We will hear from our own Chris Cline and new ACT partner Aaron Kassover, founder of AgentMethods as they share how you can use automation to enhance The Online Customer Lifecycle and foster stronger relationships with clients at every stage. Don't miss this chance to learn how marketing automation can help you generate more opportunities and increase profitability! Reserve your spot here. MFA and Cybersecurity Townhall Join panelists, Jim Rogers from The Hartford, Ryan Smith from Adar IT/Rigid Bits, Alvito Vaz from ID Federation and moderator Chris Cline from the Agents Council for Technology at IIABA for this informative session. These industry and cybersecurity experts discuss the current state of cyber risk and regulation, why companies are taking action, how that is impacting independent agencies, and how agencies can lean into the topic. Demystifying APIs - ACT Tech Summit Session Wrap Up Chris Cline and Peter McDonald from Wunderite are back together with a deep dive into the audience live-polling from the panel discussion at the October 2022 ACT Tech Summit. They explore questions ranging from what an API is, how they are being used, what industry readiness looks like, what is impacting pace of adoption, and what the future holds. Building the Perfect Tech Stack for Your Insurance Agency Insurtech is constantly evolving. Sometimes advancements and upgrades in technology can transform an agency; other times, they can suck up time and resources. How does your agency know when and which technology to upgrade? Join Chris Cline, Executive Director at the Agents Council for Technology, and Joel Zwicker, The Insurance Evangelist at Agency Revolution to hear their perspectives. Slow Down to Speed Up Agents today face more options, challenges, and opportunities than ever before. It can be daunting! In this discussion, we explore thought-provoking ideas about why slowing down may be the best way to make effective decisions and, ultimately, speed up. People, Process and Technology - An ACORD Connect 2022 Session ACT's Executive Director Chris Cline talks with Matt Simon from CoverLink Insurance and Dale Steinke from Liberty Mutual/Safeco Insurance about how although technology is prevalent front and center in our industry, there also needs to be an equitable focus on the processes and perhaps most importantly the people to effectively implement and use those technologies. Use This Passcode with the Link Below: Connect2022 Why You Need a Data Warehouse for Better Insurance Reporting Enjoy the recording of a compelling webinar featuring speakers, Jamie Peers of ACT Supporting Member Synatic and Chris Cline, the executive director of the Agents Council for Technology, as they discuss the need and impacts of using a data warehouse for better insurance reporting and business growth. The State of Insurance Agency Technology: Priorities and Challenges View this webcast for a discussion with Chris Cline, the executive director of the Big I’s Agents Council for Technology. The discussion will help insurance professionals feel empowered to select the right tech tools or adjust their current tech stack to exceed the expectations of today’s insurance consumers. ACT/Agency Revolution - Why Attract and Delight Young Policyholders Watch this webinar presented by Chris Cline, Executive Director of the Agents Council for Technology – IIABA, and Joel Zwicker, Insurance Evangelist at Agency Revolution to understand the full value of creating a digital experience that is both convenient and authentic to attract and delight young policyholders. ACT/EZLynx- Protecting Client PII As an independent insurance agent, you are called on to obtain and protect your clients' data. But where does your responsibility lie as a custodian of this sensitive information? Join in on this conversation with ACT and EZLynx as we explore this evolving challenge. ACT/SimplePin - Digital Solutions and the CX Lifecycle - Part I Join a panel of industry experts as they explore the "Discover" and "Evaluate" phases of the CX journey. Learn how easy-to-implement digital solutions can enhance the experience you provide to your customers and exceed their expectations! ACT/SimplePin - Digital Solutions and the CX Lifecycle - Part II In Part II of our series, the "Purchase" and "Experience" phases of the customer journey are explored. Learn how easy-to-implement digital solutions can enhance the experience you provide to your customers and exceed their expectations! ACT/SimplePin - Digital Solutions and the CX Lifecycle - Part III Our final session of the three-part webinar series presents engaging discussions on the final steps in the CX lifecycle: "Renew" and "Refer". Learn ways implementing easy-to-use technologies can help you maintain and grow your agency by optimizing the customer experience. ACT/HawkSoft - Whose Data is it Anyway? Data ownership is a trending topic of discussion, especially in the insurance industry. Thought-leadership representation from an agency, a carrier, and a technology provider explore this question from all three industry areas. Webinar Resources: HawkSoft Data Ownership Whitepaper ACT/IVANS - Less is More: An Agents Guide to Technology Many agents are assessing how they can do more with less. Less office space, less transactions, less paper. Agents and insurers share how using digital technology and automation has dramatically changed their operations and relationships with each other and clients for the better. Webinar Resources: IVANS Interactive Resource Hub IVANS Blog Post - Less is More When Agents Go Digital ACT/IVANS - Less is More: Best Practices from Digital Agents Remote working is here to stay so agents must adopt the tools necessary to function effectively. Hear directly from a panel of agents on how they're doing more with less by using digital technology and automation. Webinar Resources: IVANS Interactive Resource Hub IVANS Blog Post - Less is More When Agents Go Digital ACT/IVANS - Less is More: Technology in 2022 Want to know more about APIs, Blockchain, Cybersecurity? Hear from ACT's Executive Director and Program Manager as they enlighten you about technology solutions to help as you design your organization's digital strategy. Webinar Resources: IVANS Interactive Resource Hub ACT/Liberty Mutual & Safeco Part I - What 2020 Taught us About the Customer Experience 2020 forced every industry to quickly adapt, and ours is no exception. This webinar series discusses three distinct insurance areas affected and how to address them. In this first session, industry professionals and agent panelists focus on why it's more important than ever to exceed customer expectations and how you can do that. Use This Passcode with the Link Below: @X8^bYt6 (If you have any difficulties playing the recording in Chrome - try another browser type - Edge, etc) ACT/Liberty Mutual & Safeco Part II - How the Pandemic Changed the Way We Work and Where 2020 forced every industry to quickly adapt, and ours is no exception. This webinar series discusses three distinct insurance areas affected and how to address them. In this second session of the series, agents discuss how they effectively and efficiently manage their teams remotely with the use of readily available technology. Use This Passcode with the Link Below: 0jR6t#9. (If you have any difficulties playing the recording in Chrome - try another browser type - Edge, etc) ACT/Liberty Mutual & Safeco Part III - How We're Working Today Has Increased Your Agency's Cyber Security Risk Part III of our series on How 2020 Fundamentally Changed Insurance. Hear from a panel of industry experts on ways to mitigate the increased cybersecurity risks brought on by the pandemic. Use This Passcode with the Link Below: d6?v%%4G (If you have any difficulties playing the recording in Chrome - try another browser type - Edge, etc) ACT/Agentero Webinar - The Power of Your Customer's Data Join Ron Berg, ACT's Executive Director, and ACT member Ido Deutsch from Agentero as they examine how to use your agency's data to understand your customer's needs while increasing retention and customer satisfaction. Webinar Resources: ACT__Agentero - The Power of Your Customers Data-2021Feb10 - FINAL.pdf "A Year In Tech" - Series presented by Big "I" Agent Development* Beth Z. "Your Nerdy Best Friend" delivers six technology-based presentations that provide valuable information, insight, and resources right at your fingertips. * Big 'I' member log-in required Remote Workforce Series: Session 1: Remote Workforce - Q&A With the Experts True experts Dr. Sharon Emek and Rick Morgan from Work At Home Vintage Experts (WAHVE) share their years of expertise by hosting a special 'Q&A' session, answering key questions on remote work best practices. Session Resources: ACT Remote Work Best Practices Session 2: Remote Workforce - Implementing a Healthy, Secure Environment Bill Larson and Judi Newman of NetGen Consulting help agency leadership & staff understand and address cybersecurity areas most at risk while working from multiple locations. Session Resource: Remote Workforce - Implementing a Healthy & Secure Environment.pdf