Join a panel of industry experts as they explore the "Discover" and "Evaluate" phases of the CX journey. Learn how easy-to-implement digital solutions can enhance the experience you provide to your customers and exceed their expectations!
ACT/SimplePin - Digital Solutions and the CX Lifecycle - Part II
In Part II of our series, the "Purchase" and "Experience" phases of the customer journey are explored.
Learn how easy-to-implement digital solutions can enhance the experience you provide to your customers and exceed their expectations!
ACT/SimplePin - Digital Solutions and the CX Lifecycle - Part III
Our final session of the three-part webinar series presents engaging discussions on the final steps in the CX lifecycle: "Renew" and "Refer".
Learn ways implementing easy-to-use technologies can help you maintain and grow your agency by optimizing the customer experience.
ACT/HawkSoft - Whose Data is it Anyway?
Data ownership is a trending topic of discussion, especially in the insurance industry. Thought-leadership representation from an agency, a carrier, and a technology provider explore this question from all three industry areas.
Webinar Resources: HawkSoft Data Ownership Whitepaper
ACT/IVANS - Less is More: An Agents Guide to Technology
Many agents are assessing how they can do more with less. Less office space, less transactions, less paper.
ACT/IVANS - Less is More: Best Practices from Digital Agents
Remote working is here to stay so agents must adopt the tools necessary to function effectively.
Hear directly from a panel of agents on how they're doing more with less by using digital technology and automation.
Webinar Resources: IVANS Interactive Resource Hub
IVANS Blog Post - Less is More When Agents Go Digital
ACT/IVANS - Less is More: Technology in 2022
Want to know more about APIs, Blockchain, Cybersecurity?
Hear from ACT's Executive Director and Program Manager as they enlighten you about technology solutions to help as you design your organization's digital strategy.
Webinar Resources: IVANS Interactive Resource Hub
ACT/Liberty Mutual & Safeco Part I - What 2020 Taught us About the Customer Experience
2020 forced every industry to quickly adapt, and ours is no exception. This webinar series discusses three distinct insurance areas affected and how to address them.
In this first session, industry professionals and agent panelists focus on why it's more important than ever to exceed customer expectations and how you can do that.
Use This Passcode with the Link Below: @X8^bYt6
(If you have any difficulties playing the recording in Chrome - try another browser type - Edge, etc)
ACT/Liberty Mutual & Safeco Part II - How the Pandemic Changed the Way We Work and Where
2020 forced every industry to quickly adapt, and ours is no exception. This webinar series discusses three distinct insurance areas affected and how to address them.
In this second session of the series, agents discuss how they effectively and efficiently manage their teams remotely with the use of readily available technology.
Use This Passcode with the Link Below: 0jR6t#9.
(If you have any difficulties playing the recording in Chrome - try another browser type - Edge, etc)
ACT/Liberty Mutual & Safeco Part III - How We're Working Today Has Increased Your Agency's Cyber Security Risk
Part III of our series on How 2020 Fundamentally Changed Insurance.
Hear from a panel of industry experts on ways to mitigate the increased cybersecurity risks brought on by the pandemic. Use This Passcode with the Link Below: d6?v%%4G
(If you have any difficulties playing the recording in Chrome - try another browser type - Edge, etc)
ACT/Agentero Webinar - The Power of Your Customer's Data
Join Ron Berg, ACT's Executive Director, and ACT member Ido Deutsch from Agentero as they examine how to use your agency's data to understand your customer's needs while increasing retention and customer satisfaction.
Webinar Resources: 
ACT__Agentero - The Power of Your Customers Data-2021Feb10 - FINAL.pdf
"A Year In Tech" - Series presented by Big "I" Agent Development*
Beth Z. "Your Nerdy Best Friend" delivers six technology-based presentations that provide valuable information, insight, and resources right at your fingertips.
* Big 'I' member log-in required
Remote Workforce Series:
Session 1: Remote Workforce - Q&A With the Experts
True experts Dr. Sharon Emek and Rick Morgan from Work At Home Vintage Experts (WAHVE) share their years of expertise by hosting a special 'Q&A' session, answering key questions on remote work best practices.
Session Resources: 
ACT Remote Work Best Practices
Session 2: Remote Workforce - Implementing a Healthy, Secure Environment
Bill Larson and Judi Newman of NetGen Consulting help agency leadership & staff understand and address cybersecurity areas most at risk while working from multiple locations.
