Technology

ACT Releases Updated Disaster Planning Guide

The Big “I” Agents Council for Technology (ACT) recently updated its disaster planning guide. The guide emphasizes the importance of a well-crafted plan to ensure business continuity and effective client service.…

Tech-Driven Customer Experience

Technology is transforming customer service, and the insurance industry is no exception. In 2025 and beyond, customers expect personalized, convenient, and proactive service. This means success for those insurance agencies…

Close-up Of Robot And Human Hand Holding Red And Blue Jigsaw Puzzle

Turning Cybersecurity Awareness into Action in 2025

As we step into the new year, the importance of cybersecurity remains paramount, especially for independent insurance agencies that handle sensitive client information. While awareness is the first step towards…

Cyber security concept. Man using computer with system hacked alert due to cyber attack on computer network. Data Protection. Internet virus cyber security and cybercrime

Enhance Your Agency’s Efficiency!

Join Colby Tunick, CEO of ReFocus AI, and Chris Cline, Executive Director at ACT, as they explore the latest renewal trends and discuss practical ways technology can streamline core processes…

Predictive analytics, data visualization, business forecasting concept. Data analytics for continuous improvement and business development. Predictions about future outcomes and performance.

People/Culture: Letters to the Industry

People are the heart of technology adoption and making it work at agencies.

A diverse group of professionals smiling and shaking hands in a modern office environment. The image conveys teamwork, collaboration, and positive business relationships.

ACT Launches New Strategic Focus

The Big “I” Agents Council for Technology (ACT) celebrated its 25th anniversary this year. The program has always focused on helping independent agents understand and utilize technology—and moving into 2025…

Creating a Culture of Cybersecurity

As part of their Cybersecurity Awareness Month 2024 celebrations, Rhodian Group, a supporting partner of the Big “I” Agents Council for Technology (ACT), created Cyber Lunch Chats, a five-part video…

Padlock with a tablet, keyboard, mouse and other device. Internet and technology security

Empowering Independent Agents: Data-Driven Decisions

AM Best TV interviewed Chris Cline, ACT’s Executive Director at ITC Vegas.  Chris explains ways agencies are leveraging data for decision-making, from evaluating profitability in business lines to talent management and compensation.…

Predictive analytics, data visualization, business forecasting concept. Data analytics for continuous improvement and business development. Predictions about future outcomes and performance.

Promoting Change

Change. The reasons for change. How change is communicated, led, and measured.  Ultimately, how did we know if we focused on the right changes for the right reasons? After all,…

Changing for success as a leadership and business change through innovation and evolution of ability as a crumpled paper transforming into a boat then a swan and a flying bird as a metaphor.

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