ALEXANDRIA, Virginia, March 22, 2016—The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) is launching a free webinar series based on key operational elements from its Best Practices Study on Wednesday, March 30, at 1:00 p.m. ET.
The first in a series of short, 15 minute webinars, will focus on the key metrics of the Best Practices Study.
TITLE: "Best Practices for Agency Operations: Learn From the Best 15 Minutes at a Time”: Part 1: Key Metrics
PRESENTER: Susan Hughes, Reagan Consulting research director
DATE: Wednesday, March 30
TIME: 1-1:15 p.m. EDT
“The Big ‘I’ is committed to providing the latest information to our members and others in the industry so they may continue providing excellent service to millions of insurance consumers,” says Madelyn Flannagan, Big “I” vice president of agent development, research and education. “We hope this free webcast series will help interested individuals learn from the lessons found in the Best Practices Study.”
Future topics include: mergers and acquisitions, 2016 Best Practices Study highlights, perpetuation planning, and producer recruiting and development.
The 2015 study was the 23rd edition of the annual benchmarking analysis and the final year of the current three-year study cycle. The Best Practices Study was initiated by the Big “I” in 1993 as the foundation for efforts to improve agency performance and create higher valued agencies. The survey and study of leading independent insurance agencies documents the business practices of these “best” agencies and urges others to adopt similar practices.
Independent Insurance Agents and Brokers of America (IIABA or the Big “I”) was founded in 1896 and is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of approximately a quarter of a million agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance—property, casualty, life and health—as well as employee benefit plans and retirement products. Web address: www.independentagent.com