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At ACT, we are increasingly aware that all technology decisions are so much more specific to an individual agency’s goals and needs than ever before. Despite the differences among agencies,…

What’s Happening We know from real data that independent agents (IAs) are a prime and focused target of cyber criminals. Over 12% of all breaches are now within the Financial…

Even before going into our COVID world, customers were expecting ‘instant’ service – Via texting & electronic document delivery. Result: Customers have agents’ cell phone numbers, and they are texting…

An Agent’s Resource Guide to Chatbots Updated January 2021This guide walks your agency through the important advantages of having a chatbot and how it can lead your agency to greater…

In recent years, text messaging has moved quickly into the professional setting, providingindependent agents with a quick and simple way to communicate with clients. The expansion oftext messages to and…

      What’s the risk of not being compliant? In addition to not being able to serve clients, there are numerous legal risks for not being compliant. Solutions: Take…

What Is Website Accessibility? Today’s Web Accessibility Requirements: The Americans with Disabilities Act of 1992 (ADA)W3C (The World Wide Web Consortium) The U.S. Department of Health & Human Services The…

Thanks to an agreement developed by the Independent Insurance Agents & Brokers of America (the Big “I”) and ACORD, Big “I” members with annual P&C gross revenue of less than…

Background If you have been around long enough you may recall the call for the industry to be “Paper-Free in ‘83”. It is now 35 (!!) years later, and the…

Every small business owner should prioritize using effective software to prevent virus infection. Whenever someone begins their search for online security, they ultimately discover there are two major types of…