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If you’re working with small-to-mid-sized businesses (those earning between $10 million to $1 billion in revenue or employing between 26 to 1,000 people), chances are most of your clients do…

Your agency’s website and its marketing material can be a landmine of E&O exposures. Read this article to learn more and find links to various articles and guides to help…

There is little denying that we are in an era of escalating uncertainties. As a long-term risk manager, each year I read the Global Risks Report, which offers a comprehensive…

Generative artificial intelligence (AI) is transforming how the insurance industry does business. However, it’s also triggering a wave of legal and insurance challenges. With at least 11 major lawsuits currently…

Ask an Expert questions and answers provide strong resources to our agents. As you know firsthand, requests for certificates of insurance wording are currently bordering on “theatre of the absurd.”…

Most agents are very familiar with reporting requirements on occurrence policies. The occurrence happens—a tenant fire, a slip and fall, a dog bite—and the insured knows almost instinctively to report the claim. The trigger…

Most agency leaders focus on hiring new people to boost valuation—but what if the real threat is hiding within your current setup?  This article, “The Three Hidden Profit and Agency…

The loss of rural healthcare will also affect the workers’ compensation system, rural industries and rural government. This article considers the problem and provides solutions that agents who write workers’…

Developing an effective client onboarding system can help you reduce client churn, enhance productivity and improve your bottom line.  .

Ask an agency principal about internal procedures and he or she inevitably will tell you, “Our procedures are proper; you won’t find any discrepancies in our operations.” Following a third-party…