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When Residents Have No Contents Coverage (and Worse)

The named insureds have separate HO-3 policies on two homes. One is occupied by their daughter as her primary residence, but she is not a named insured. The daughter's residence was burglarized and the daughter made a claim for loss of her personal property. The company denied the claim under her parents' HO- 3 because she is not a resident of their household, even though she is a relative. Is this correct?

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