Procedures

Inaccurate Conclusions

Just because an independent agency places more business with one company rather than another does not mean anything nefarious is occurring such as unethically steering business. Even if the insurance…

Benchmarking…Next Generation

What is Benchmarking? It is a management tool in which an independent agent can analyze the agency’s financial and operating results against other agencies within its own peer group. This…

Business growth success achievement concept, hand arranging wooden block stacking as step stair or ladder for planning development leadership and customer target group concept.

Bankruptcy and Insurance

You have an insured who has declared bankruptcy. How does this affect any premiums the insured owes? How does it affect any return premiums due the insured? How does bankruptcy…

An employer employs people in his company. Help Wanted. Call for help, volunteering. Search and recruitment of new employees for work. Hire staff. Employment Agency. Recruiting, staffing.

The Importance of E&S Markets

Almost a year ago, we ran an article called “13 Caveats in Using E&S Markets.” While there are issues that agents should be aware of when using E&S markets, in…

Quality Certificate and Checklist document inspecting target marketing planning assignment with quality management. Standardization, certification. Compliance to regulations service and standards.

Lost Policies…No Coverage?

The insured is sued for damages arising out of an occurrence that took place many years ago. The insured is unable to find the policy in force at that time,…

Human resource management and recruitment business concept. Hand holding wood cube with icon check mark on background

Does an NSF Check Constitute Nonpayment?

An insured makes a payment by personal check on a policy that is scheduled to cancel for nonpayment. The check is received before the cancellation date and the company issues…

Staff recruitment. Headhunting. Many employees and the choice of a leader from the crowd. HR. A lot of white businessman and one in a red tie on a blue background.

Trust Account Issues

We’ve recently received several questions about trust accounts. How does an agency with an internal premium finance program know if it is in or out of trust? Can a trust…

Renewal Surcharges for Loss Experience

One of your insurers has initiated a surcharge program for renewals of insureds who have had even a single claim in the past three years. Is this legal? Is it…

Connecting jigsaw puzzle Business solutions success and strategy concept

Company Payment Obligations

An insured’s account renewed in May, but the policies were not delivered until June. The agent believed that late delivery made these policies June items, payable to the insurer by…

Filters

  1. Agency Management (54)
    1. Agency Operations (54)
  2. Customer Service (40)
  3. Marketing (1)
  4. Procedures (1)
    1. Coverage Checklists (4)
    2. Sample Customer Letters (1)
  5. Certificates of Insurance (3)
  6. EO Loss Control (2)
    1. Claims Advisor (2)

  1. Article (77)
  2. Checklist (4)

  1. VU Resources (77)
  2. Resources (4)

  1. Virtual University (63)
  2. E&O Guardian (17)

  1. Commercial Lines (1)
    1. Property (2)
    2. Workers Compensation (1)

  1. Commercial Lines (2)
    1. Workers Compensation (1)
    2. Professional Liability (1)
      1. E&O (1)