Disgruntled and Gruntled Clients
Agents live and work in a wondrous world. Everyday offers opportunities, some taken, and some missed. But the most entertaining part of any agent’s day is their interactions with their…
Virtual University
Murals Revisited
If your client has a mural on the inside or outside of the building, how do you cover it? Is it covered by the property policy? Is there any special…
3 Questions That Measure Your Professionalism
About the time you become satisfied with your knowledge level, figuring you know all there is to know, you become a danger to yourself and everyone else. For example, the…
Fast – High Quality – Cheap: You Can Have Any Two – Which Would You Choose?
If something is HIGH QUALITY AND CHEAP it will inevitably take longer to accomplish. And if something can be delivered FAST AND CHEAP, it will likely not be the quality…
Is There Trouble When Using Yelp (and ALL Other Social Media)?
When your insureds use Yelp, Twitter or even Facebook they open themselves up to charges of libel and defamation of character. Is your personal lines client protected? A Yelper is…
A Word About Murals
If your client has a mural on the inside or outside of the building, how do you cover it? Is it covered by the property policy? Is there any special…
Apples-to-Apples Agents – Please Don’t Be One
First, you should never “quote” a policy; and second, you should never propose coverage that only matches what the insured had previously. If all you provide is an “apples-to-apples” proposal,…
A Brief Synopsis of ISO’s Last Major PAP Changes
ISO has introduced a major change to its Personal Auto program; the largest change in many years. As part of this change key provisions of the “base” PAP (PP 00…
Rental Cars and Insurance: I Was Wrong (Sort of)
When your insured rents a car is the coverage provided by his/her personal auto policy primary or excess? The reality is, there is no one answer. The answer is a…
Three Personal Auto Questions Every Agent Must Know How to Answer
Regardless what the commercials tell us, personal auto coverage is not one-size-fits-all. Every insured has unique arrangements and exposures. These lead to uneasiness and questions – hopefully. This article attempts…
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