ACT News

How to Provide Value Throughout the Customer Lifecycle

With producers offering more options, but consumers paying more for those options, the value equation has changed. What happens between binding and renewal matters more than ever.

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ACT Releases Updated Disaster Planning Guide

The Big “I” Agents Council for Technology (ACT) recently updated its disaster planning guide. The guide emphasizes the importance of a well-crafted plan to ensure business continuity and effective client service.…

Tech-Driven Customer Experience

Technology is transforming customer service, and the insurance industry is no exception. In 2025 and beyond, customers expect personalized, convenient, and proactive service. This means success for those insurance agencies…

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Turning Cybersecurity Awareness into Action in 2025

As we step into the new year, the importance of cybersecurity remains paramount, especially for independent insurance agencies that handle sensitive client information. While awareness is the first step towards…

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Enhance Your Agency’s Efficiency!

Join Colby Tunick, CEO of ReFocus AI, and Chris Cline, Executive Director at ACT, as they explore the latest renewal trends and discuss practical ways technology can streamline core processes…

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Big ‘I’ Members Encouraged to Join ACT Work Groups

The Big “I” Agents Council for Technology (ACT) recently announced its new strategic focus, which includes an updated work group model. The new work groups, which are comprised of Big “I”…

Connections of employees teams in the company. Coordination, knowledge sharing. Equal distribution of duties, high autonomy of units. Collaboration, teamwork. An effective business relationship system

ACT Launches New Strategic Focus

The Big “I” Agents Council for Technology (ACT) celebrated its 25th anniversary this year. The program has always focused on helping independent agents understand and utilize technology—and moving into 2025…

Creating a Culture of Cybersecurity

As part of their Cybersecurity Awareness Month 2024 celebrations, Rhodian Group, a supporting partner of the Big “I” Agents Council for Technology (ACT), created Cyber Lunch Chats, a five-part video…

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