The Agents Council for Technology 2025: Less Hype, More Progress
2025: Less Hype, More Progress
2025 was the year AI took center stage and reminded us that without good data and real connectivity, it’s just another spotlight.
This past year was one of transition for ACT—new leadership, fresh listening sessions, and a renewed focus on why we exist in the first place: to bring agents, carriers, and technology providers together in a neutral space to have the conversations that don’t always happen elsewhere.
Spoiler alert: everyone wants the same thing. Less friction. Better data. Smarter tools. And fewer buzzwords.
What We Focused On and Why It Matters
Three themes guided everything we did in 2025:
- Data. Because AI doesn’t work if your data is a mess. And yes, we talked a lot about messy data.
- AI. Separating real use cases from shiny objects and helping agents understand what’s actually useful today.
- Connectivity. Because duplicate entry and disconnected systems are still nobody’s idea of innovation.
These weren’t abstract ideas. They showed up in workgroups, checklists, podcasts, roundtables, and straight-up honest conversations about what’s working—and what’s not.
Collaboration Over Perfection
ACT’s workgroups continue to be where the real magic happens. Agents, carriers, vendors — all at the same table, talking candidly about data readiness, AI responsibility, security, and integration challenges. No sales pitches. No finger-pointing. Just progress.
We also spent time at industry events like Ivans Connect, where one thing became very clear: the technology exists — alignment and execution are the hard parts.
Looking Ahead
Yes, AI was front and center in 2025. But the truth is, it only works if the fundamentals are in place—and that’s where ACT stayed focused.
As we head into 2026, our commitment remains the same: elevate the right conversations, connect perspectives across the ecosystem, and help agents turn innovation into something that actually works in the real world.
Because progress isn’t about chasing every new idea—it’s about building on the ones that matter.