Inclusion Starts with the Small Things
Members of the Big “I” Diversity Council chime in with insights on how small, everyday actions help people feel seen, valued, and welcomed.
When we think about creating inclusive workplaces and communities, it’s easy to focus on large initiatives and formal organizational strategies. While those efforts are important, inclusion is often built through the small, everyday actions that help people feel seen, valued, and welcomed.
That’s why we asked members of the Diversity Council a simple question:
“What’s one small thing that makes people feel included?”
As you read the insights below from Diversity Council members, consider the role you can play in advancing inclusion, whether through simple daily actions or becoming more involved in the work of the Council. If you’re passionate about helping create a more welcoming and inclusive industry, we invite you to join a Diversity Council Work Group. Together, we can continue building a culture where everyone feels they belong.
Read on to hear what our Diversity Council members had to say.
- “One small thing that makes people feel included is being intentionally acknowledged. Whether that’s saying someone’s name correctly, inviting their perspective, recognizing a cultural observance that matters to them, or simply making space for different needs and experiences, those small moments signal: you matter here.” – Tarra Seawright, Director of Diversity, Inclusion and Belonging, Applied Systems
- “Being credited openly for their ideas and contributions.” – Racheal Greene, Territory Director for PL Sales and Distribution, East, Nationwide
- “I think one small thing that makes a big difference is helping people feel heard and seen. Simple actions—like asking for someone’s input, using their name, acknowledging their ideas, or recognizing their contributions—can go a long way.” Casie Bowers, VP Agency Relations, Liberty Mutual.
- “One small thing is speaking well of people when they aren’t in the room. I try to credit my teammates by name, share the wins that were theirs, and make sure others know whose idea something was. It tells people they’re seen and valued even when they aren’t there to advocate for themselves. That quiet vote of confidence is often what makes someone feel they truly belong.” Lyndsay Kooistra, VP Carrier Relations, LaPorte Insurance
- “I think people feel included when they are greeted by name if possible with a warm welcome.” Steve Madsen, Vice President, Shomo-Madsen Insurance
Their responses serve as a powerful reminder that inclusion doesn’t have to be complicated. It can be as simple as using someone’s name, actively listening to understand different perspectives, or checking in with someone to see how they’re doing. These seemingly small actions can have a lasting impact on a person’s sense of belonging.
The Diversity Council is committed to sharing practical ideas and resources that help individuals and agencies foster more inclusive environments. Through our volunteer-led Work Groups, members collaborate to develop educational resources, share best practices, strengthen talent pipelines, and create opportunities for engagement across the independent agency system.