Agency-Carrier Connections – Unpacked

Agencies weigh in on what it takes for carriers to provide superior service

Big I Programs

Hear what agencies really mean by “superior carrier service”

recorded Sept 17, 2026

This is data that every carrier should see: New Ivans survey data from 700+ independent agents reveals what “superior carrier experience” actually means in practice: simple quoting and fast quote-to-bind, not just commission. The results quantify a real connectivity gap between what agents need and what carriers deliver.

Join us as we unpack the findings live and translate them into what carriers should act on: what’s matching agents’ day-to-day experience, where the data might surprise you, and what it takes to earn the “superior experience” label agents are asking for.

Shawn Francis

Manager, Customer Support
Ivans

Sharon Waldvogel

Insurance Advisor
Infinity Brokers Inc