Agency Operations

An agency’s two most critical assets are its staff and their time. How each of these resources is used determines your level of success. The misuse of these resources causes…

The information in this one article can change your life – but only if you have the commitment and intestinal fortitude to change habits of a lifetime. You see, this…

As more businesses and individuals are economically affected by our Crisis in Confidence, insurance agencies and their owners must proactively alter their efforts in one of two ways. The only…

Many insurance agencies, like many other businesses in the United States, have embraced the process of strategic and tactical planning. If you still feel that writing down your strategic and…

General Jimmy Doolittle once said, “The problem with Americans is that we’re fixers, rather than preventers.” In this article, Al Diamond shares 10 Warning Signs that can signal problems in…

Why are you in the insurance industry? Are you a ‘bus driver’ or a business owner? It is estimated that 75% of the 40,000 remaining agencies have revenues less than…

As we approach a new year, I would like to offer agents a Management Information System (MIS) designed to educate managers and inform agency owners. Knowledge of critical information permits…

The smartest agents get a lot done, make a good living AND still have free time for family and community. Agents who are consumed by their business role tend to…

We’ve been hearing about it for months now, about the allegedly very real possibility of a worldwide pandemic. Is the threat for real? And, if so, what have you done…

This section of the VU offers tips, techniques and legal caveats that you can follow during the hiring process. Also discussed employee relations, licensing and more. Talent Recruitment and Development…