Agency Operations

Errors and omissions are something we should all focus on all the time. However, in a hard market, E&O claims have a tendency to rise in both frequency and severity…

Recently our faculty was asked to identify the Top 3 ways to minimize E&O claims. In this article, we’ll provide their responses, along with an article from our E&O carrier…

Agency websites have become a core component of the marketing strategy for many independent agencies, but they also may present errors and omissions exposures that must be managed. This article…

Having taught agent E&O seminars since 1988, one of the most common sources of E&O claims involves failure to communicate. In this article, we’ll examine a serious breakdown in communications…

According to Marshall & Swift/Boeckh, two-thirds to three-quarters of buildings are underinsured by 25-40%. If an insured suffers an underinsured loss, whose fault is it? According to one recent court…

An agent asks, “What is considered ‘best practices’ for entering into agency agreements with smaller wholesalers who have niche or specialty markets, many of whom are Internet based? Is it…

An insured has a loss that exceeds her policy limits. She claims that, a short time ago, she had called and increased her limits. The agency has no record of…

An agent inquires: “We are going to be updating our auto clients in a new program to $500K if there has been no increase or a decrease in premium. We…

An agency’s new phone system allows them to record incoming and outgoing conversations. The agency thinks this will be good for E&O and be better than relying on handwritten notes.…

In determining the limits an independent insurance agency should carry in an E&O/excess liability policy, what factors should be considered? Is it a matter of how much the agency can…