Agency Operations

An insured accepts a premium quote and coverage is bound. Later, it’s determined that a rating error occurred. The insurer then bills the insured for the corrected premium. Since the…

An agency put together a list of “disclaimers” they were considering having insureds sign and asked for input on the concept. The general consensus was that disclaimers are sometimes warranted…

A decision agency owners or managers sometimes face is how to “fire” a customer. Some customers frankly are more trouble than they’re worth. Some demand too much service in relation…

From time to time, agents may be asked to make policy changes at the request of someone other than a named insured. Most often this involves calls from auto dealerships…

The line of insurance with proportionately the highest incidence of E&O claims is CGL coverage. This is probably not surprising given the broad use of this liability coverage, the complexity…

Agents have many opportunities to prepare their agencies against the rising risk of a lawsuit, but three critical areas are too often over-looked: 1) determining your professional status, 2) improving…

For many procedural changes, the risk and reward are easily measured. For example, a simple disclaimer on proposals or emails has a price of $0 so why not do it?…

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…