Agency Operations

Customer Care should be part of everyone’s job description. But in every organization there are those people – the customer facing people – whose primary responsibility it is to take…

If you are looking to remain competitive (and who isn’t?), it’s more important than ever to differentiate your company from all the others. It’s critical to make sure that your…

Most bonus plans are usually not tied to salary or job standards and, in most instances, agency owners end up paying a bonus to employees to do the job they…

“What is the average renewal commission that an owner should give his producers? Is there a difference to be considered as to personal vs. commercial lines compensation?” These are among…

It’s no secret that employees’ attitudes about their jobs and benefits can range from high praise to dissatisfaction. What’s less understood and harder to find out is exactly what matters…

Most of the compensation questions our agency management gurus get deal with producers since the variations are widespread. But, compensation issues for managers, CSR’s and others can be just as…

Is the customer service representative (CSR) position in an insurance agency considered to be “exempt” or “nonexempt” under the Fair Labor Standards Act (FLSA)? This was a question recently posed…

Owners of insurance agencies often ask questions about how to properly pay their insurance agents and other employees working within their business. Because of increased litigation in this area, you…

Unfortunately, there is no magic to setting up producer compensation programs for commercial lines. As many agencies as exist is just about how many different types of compensation plans are…

It is unfortunate that the majority of agencies still do not have Non-Compete and Non-Piracy Agreements with producers and other key employees. Three things can happen without these agreements…and two…