Disgruntled and Gruntled Clients
Agents live and work in a wondrous world. Everyday offers opportunities, some taken, and some missed. But the most entertaining part of any agent’s day is their interactions with their…
Customer Service
Fast – High Quality – Cheap: You Can Have Any Two – Which Would You Choose?
If something is HIGH QUALITY AND CHEAP it will inevitably take longer to accomplish. And if something can be delivered FAST AND CHEAP, it will likely not be the quality…
I’m Shopping for a New Insurance Agent
Agents owe their clients a certain level of service, but what is that level? What should be the agent’s role? What standards of care are reasonable to properly assure an…
Holding A Client Hostage Revisited – Again
Are insurance carriers required to honor an AOR? We have discussed this question a couple times, most recently with a Point/Counterpoint article. In this re-visitation a couple reader responses to…
Keys to Writing Insurance Coverage Letters
Your insureds are not insurance experts, nor should we expect them be. In fact, many don’t like to talk or think about insurance – much less read a “coverage-heavy” letter.…
Point/Counter Point: Holding a Client Hostage
Point/Counter Point: Can an insurance carrier and its agent hold a client hostage? Short of any statutory prohibition, the answer appears to be yes. Without a law to the contrary,…
The Psychology of Downed Trees
Following a communal catastrophe, such as a hurricane, victims go through several phases of recovery. Agents must know to expect these phases and how to prepare for them. It’s the…
Communications With Your Prospects And Customers: The Key To Selling More Insurance And Keeping Your Customers
The greatest benefit you have as an independent agent is that you are the “local” professionals – you know both insurance and the area. When you communicate with your customers…
Holding a Client Hostage
Can an insurance carrier and its agent hold a client hostage? Short of any statutory prohibition, the answer appears to be yes. Without a law to the contrary, the contractual…
Big I Advantage® Hires Professional Liability Director
ALEXANDRIA, Virginia, April 3, 2017—The Independent Insurance Agents & Brokers of America Big “I” Professional Liability Program has hired Marianna Wilson CPCU, RPLU, CPHRM, CIC, CRM, ARM, AIC, to serve…
