Customer Service

Get to Know Total CSR

Get to Know Total CSR TUESday, DEC. 9, 2025 | 1 p.m. ET Join Big “I” Blue Plus vendor partner Total CSR for a live look at how Total CSR…

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EXCEED Microlearning

For New to Seasoned Employees – Developed In Partnership with IRMI. EXCEED & EXCEED Onboard are perfect for onboarding, career development & knowledge refreshing.

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The Commoditization of P&C Insurance

This article is a wake-up call from consultant Chris Burand: “The independent agency system constantly emphasizes how important agents are to clients in choosing the right coverage. While agents can…

When It Comes to Serving Clients, Do You Lead or Follow?

This article is about leadership. When it comes to policy limits, forms and coverage, being a leader pays off for you and the client! Are you leading your clients so…

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McKinsey, Commodities, and the Death of the Independent Agent

A recent McKinsey report concludes that personal lines insurance, by and large, has become a commodity. It also questions the viability and value of the agent. This article excerpts one…

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