Customer Service

Get to Know Total CSR

Get to Know Total CSR TUESday, DEC. 9, 2025 | 1 p.m. ET Join Big “I” Blue Plus vendor partner Total CSR for a live look at how Total CSR…

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How Important is Insurance?

Chris Burand’s  article, “How Important is Insurance,” reminds us that underinsurance, missing coverages and uninsurance plagues not only the consumer, but ultimately the agents, carriers in lost premium and errors…

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EXCEED Microlearning

For New to Seasoned Employees – Developed In Partnership with IRMI. EXCEED & EXCEED Onboard are perfect for onboarding, career development & knowledge refreshing.

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Introducing Virtual Assistance from Elevate Teams

Elevate Teams specializes in client-facing virtual assistants and CSRs to grow your insurance agency. The one-hour session August 1 will provide you with an overview of Elevate’s offering and how you can leverage…

To Service or Sell – That’s the Difference to Success

As an emerging insurance agent, pointing out your customers’ various coverage needs can not only generate more income and a more committed client, but can also prevent a potential allegation…

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Your Big “I” Technical Affairs Committee Seeks Agent Input

The Big “I” Technical Affairs Committee (TAC) is one of the least publicized committees among the groups that work to improve agency operations and solve many types of insurance issues.…

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