Customer Service

In Part 1, we explored what “Customer-focused” really means. If you missed it, I suggest you read it HERE. Part 1 covered 16 different ways you can bring the Customer (and their…

Organizations would be much nicer to work for if they gave people the freedom to fail. Places that set up safe emotional environments by building trust and respecting people simply…

More and more I see that companies don’t tap into the real genius of their employees. They don’t use their ideas and feedback for review panels, boards of advisory, ‘postmortem’…

The owner of a beauty salon was worried. He had a large and happy clientele who willingly paid his $30/haircut fee, but noticed an obvious decline in customers when another…

Want a more positive workplace where you and your co-workers feel happy and motivated? Want to make customers happier so that their loyalty — and your profits — grow? Want…

People who are happy at work perform better and so do the people that work with them. Gallup reports that 9 out of 10 people say they are more productive…

I hate to generalize, but I am beginning to think that service givers are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms of…

This time of the year can be as hectic for insurance agencies as retailers as you prepare 1/1 renewals. Throw in the trappings and commitments of the holiday season and…

We know the value of developing long term, loyal relationships with our customers. They buy more and refer more, help us develop the next generation of products and services, and…

What can you, as a business owner, do to insure that even in the most uncertain times, you maintain and even improve your profitability? Develop better relationships with your existing…