Learn
Learn
In This Section
Build your expertise with online education and research tools designed for independent agents. With over 18,000 pages of industry insights, best practices, and reference materials, you’ll have access to information that helps you navigate complex insurance topics with confidence.
Explore Content
Sort by topic, type or program.
Webinars
Watch live and on-demand webinars.
Ask an Expert
Can't find what you are looking for, join a community or submit a question.
Topics
How to Get An Insurance License
Continuing Education
Back to Basics
E&O Guardian Risk Management
Personal Lines
Commercial Lines
Independent Agent Magazine
Agency Management
Agency Management
Hiring & Recruitment
Find, assess and onboard employees.
Legal & Compliance
Agent carrier agreement reviews, regulation and legal advocacy.
Retirement
MEP program for agency staff.
Grow with Best Practices
Understand, benchmark, grow and scale.
Sales & Marketing
Amplify your value as a trusted independent insurance agent.
Technology
Work smarter, serve better and stay competitive.
How to Start an Agency
Family, scratch or captive to independent, here's where you start.
Diversity & Inclusion
Create a meaningful agency culture.
More Topics
Certificates of Insurance
Buying an Agency
Selling an Agency
Insurance
Insurance
For YOUR AGENCY
Big "I" Professional Liability
Professional Liability
E&O Guardian
Risk Management
Cyber
Employee Benefits
Know your Coverage Options.
Request an E&O quote
For YOUR CLIENTS
Alliance blue login
Blue Market Access
Formerly Big "I" Markets
Alliance Gold
Aggregator opportunity.
FEATURED MARKET ACCESS PRODUCTS:
Affluent
Personal Umbrella
Crump Life
Home Business
Cyber
Flood Insurance
Get Involved
Get Involved
More than a resource —the Big "I" is a community for independent agents with national and state-level events and volunteer opportunities.
We are the voice for independent agents, and our goal is to help you build meaningful relationships, grow your network and protect the independent agency system.
Explore
Government Affairs
Understand the issues and advocate for your industry.
InsurPac
Donate today.
Young Agents
Find ways to connect with emerging leaders.
Become a Company Partner
Support the Big "I."
Events
Check out upcoming events.
Upcoming Events
Fall Leadership Conference
Young Agents Leadership Institute
Education Convocation
Big "I" Legislative Conference
Relief Fund
Help when independent agents need it most.
Volunteer
Introduce students to careers in insurance
Join an ACT Work Group
Become a Big "I" Member
News
News
News, Updates & more
Find news, trends, and analysis for independent agents.
All the latest
Agency Nation
Stories from agents on your favorite streaming platforms.
Manage Subscriptions
Subscribe to newsletters.
Research
Understand the independent agency system.
Press Releases
Media releases from the national.
Independent Agent Magazine
Game Plan: Coaching Middle-Market Clients Through a Complex Environment
July 1, 2025
July HIghlights
Articles in this issue.
Independent Agency Valuations: Why Revenue Multiples Are Misleading
July 1, 2025
How Agents Can Help Homeowners Reduce Wildfire Risks
July 1, 2025
Declaration of Independents: Courtney Jacobs
July 1, 2025

Alliance Contacts

We’re here to help. Contact a team member to get the assistance you need.

blue team

general inbox: aLLIANCEBLUE@IIABA.NET

technical support

Nics Lopez

nics.lopez@iiaba.net
703-706-5499

Maria Quiros

maria.quiros@iiaba.net
703-706-5400

RLI Personal Umbrella and In-Home Business Program

APRIL PITZ

Program Director
april.pitz@iiaba.net
703-706-5360

personal lines team

Chrystal Washington

Senior Account Executive
chrystal.washington@iiaba.net
703-706-5368

jodie bacote

Senior Account Executive
jodie.bacote@iiaba.net
703-706-5411

Mike Evener

Account Executive
mike.evener@iiaba.net
(703) 706-8776

ashley snyder

Account Executive
ashley.snyder@iiaba.net
703-706-5485

Hans Helgenset

Supervisor
hans.helgenset@iiaba.net
703-706-5426

deanne biscoe

Account Executive
deanne.biscoe@iiaba.net
703-706-5374

kim bromwell

Account Executive
kim.bromwell@iiaba.net
703-706-5431

Sabrina Sa

Account Support
sabrina.sa@iiaba.net
703-706-5482

Olivia Dorton

Account Executive
olivia.dorton@iiaba.net
703-706-5473

Nicolle Pritchett

Account Executive
nicolle.pritchett@iiaba.net
703-706-8775

Carlos Ordonez

Account Support
carlos.ordonez@iiaba.net
703-706-8773

Dailibeth Aquino

Account Support Specialist
dailibeth.aquino@iiaba.net
703-706-5458

commercial lines team

Natalie Haertlein

Supervisor/Sr. Account Executive
natalie.haertlein@iiaba.net
703-706-5469

crystal holman

Account Executive
crystal.holman@iiaba.net
703-706-5401

Neice Minati

Account Support
neicemara.minati@iiaba.net (703) 706-8773

Robin Carr

Account Manager
robin.carr@iiaba.net
703-706-5452

Amanda Lormand

Account Executive
amanda.lormand@iiaba.net
703-706-5433

Direct Bill Administration

Lilibeth Cedeño

Administrative Assistant
lilibeth.cedeno@iiaba.net
703-706-8773

Victoria Lopez

Administrative Assistant
victoria.lopez@iiaba.net

Melina Rodriguez

Administrative Assistant
melina.rodriguez@iiaba.net

surplus lines compliance

Sahara Apolinario

Administrative Assistant
sahara.apolinario@iiaba.net
703-706-5429

Ren Lim

Administrative Assistant
ren.lim@iiaba.net
703-706-5483

blue plus team

general inbox: aLLIANCEBLUEPLUS@IIABA.NET

tiffany overlease

AVP, Big “I” Alliance
alliancegold@iiaba.net

Alyssa Powers

Coordinator, Big “I” Alliance
alyssa.powers@iiaba.net
(703) 706-5472

gold team

general inbox: aLLIANCEGOLD@IIABA.NET

tiffany overlease

AVP, Big “I” Alliance
alliancegold@iiaba.net

gary reisman

Director, Business Development
Big “I” Alliance Gold
gary.reisman@iiaba.net
(703) 706-5370

Travis Kershner

Director, Agency Recruitment
Big “I” Alliance Gold
travis.kershner@iiaba.net
(703) 706-5371

Tyler Goecker

Director, Business Development
Big “I” Alliance Gold
tyler.goecker@iiaba.net
(816)-944-9955

Alyssa Powers

Coordinator, Big “I” Alliance
alyssa.powers@iiaba.net
(703) 706-5472