The Big “I” Agents Council for Technology (ACT) recently updated its disaster planning guide. The guide emphasizes the importance of a well-crafted plan to ensure business continuity and effective client service.…
Technology is transforming customer service, and the insurance industry is no exception. In 2025 and beyond, customers expect personalized, convenient, and proactive service. This means success for those insurance agencies…
As we step into the new year, the importance of cybersecurity remains paramount, especially for independent insurance agencies that handle sensitive client information. While awareness is the first step towards…
Join Colby Tunick, CEO of ReFocus AI, and Chris Cline, Executive Director at ACT, as they explore the latest renewal trends and discuss practical ways technology can streamline core processes…
People are the heart of technology adoption and making it work at agencies.
The Big “I” Agents Council for Technology (ACT) recently announced its new strategic focus, which includes an updated work group model. The new work groups, which are comprised of Big “I”…
The Big “I” Agents Council for Technology (ACT) celebrated its 25th anniversary this year. The program has always focused on helping independent agents understand and utilize technology—and moving into 2025…
As part of their Cybersecurity Awareness Month 2024 celebrations, Rhodian Group, a supporting partner of the Big “I” Agents Council for Technology (ACT), created Cyber Lunch Chats, a five-part video…
AM Best TV interviewed Chris Cline, ACT’s Executive Director at ITC Vegas. Chris explains ways agencies are leveraging data for decision-making, from evaluating profitability in business lines to talent management and compensation.…
Change. The reasons for change. How change is communicated, led, and measured. Ultimately, how did we know if we focused on the right changes for the right reasons? After all,…
