VU Resources

The Southwest Airlines Way

If you’re never flown Southwest airlines, you are likely not familiar with their customer service approach. In this article, customer service expert Shep Hyken talks about his experience and I…

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Should AI Endorsements Be Sent to Additional Insureds?

Many, if not most, certificates of insurance identify one or more parties as additional insureds. However, with several hundred non-ISO AI endorsements in the marketplace, many of these forms provide…

Spread the Love

You’ve got just over a week before Valentine’s Day. Do something nice for your customers Valentine’s Day (and every day). Spread the love, spread the joy. Here is our suggestion…

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Adding End Users as AIs to Manufacturers’ CGL Policies

Your insured, a manufacturer, sells products that a very large customer buys and uses. The customer wants to be an additional insured on the manufacturer’s policy. The underwriter says that’s…

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Why Buy Auto Physical Damage Coverage?

Your insured declines to purchase physical damage coverage because his vehicle “isn’t worth much” and “I’m a good driver.” His vehicle is totaled by another vehicle whose insurer denies liability.…

Development

Big “I” Virtual University Articles ?Should the Agency Receptionist Be Licensed Who Should Be Licensed in the Agency Testing for Producers.. How to Find the Fourteen Percenters? Agency Management: Contracts…

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