VU Resources

Resolve Customer Complaints Quickly

When customers realize that a company they do business with is wasting their time by giving poor service, or forcing them to wait on the phone for customer support, they…

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How Long Does It Take for a Producer to Become Profitable?

You hire a new or inexperienced producer. Is there any guideline as to how much time should be provided before he or she reaches a level of production to cover…

A crowd of wooden figures Gripped by measuring tape. Information statistics, measurement of the number, trends of population growth. Social Sciences. Promotion of ideas for weight loss, lifestyle

How Do You Pay Your People and Still Keep a Profit in the Agency?

Agency owners are drawn to salary surveys like flies to sugar because we’re never sure whether we are cheating ourselves or our employees in terms of their salaries. That’s why…

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Commercial Property Coverage for Public Water Main Breaks

In July 2015, on the campus of UCLA, a 30-inch water main had some sort of catastrophic failure, causing a massive geyser of water, estimated to be around 30-feet high,…

04 February 2019 Townsville, Qld - Suburbs adjacent to Townsville's Ross River were flooded when two millions litres of water was released every second from the city's dam. Unprecedented rainfall in the week leading up to this event saw the dam's level rise to nearly 250% - Photo: Cameron Laird (Ph: 0418 238811 - cameron@cameronlaird.com)

HO Liability Coverage for Floating Dock

An insured owns a home on the water and he has a floating dock anchored next to a buoy approximately 150 feet from shore. He wants to know if the…

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HO Dock Damage…Water or Wind?

A boat dock was damaged by boats blown in a windstorm. The adjuster has denied the claim, citing the “water damage” exclusion reference to water damage “whether or not driven…

Coverage for Interior Damage Caused by Hail

A large hailstorm and heavy rain resulted in substantial interior damage to a commercial building. Apparently hail stones clogged up the drains, causing the water to back up into the…

wooden figurines of a family in a house drawn with white chalk and rain from a cloud. Real estate and family insurance concept. Natural disaster protection, copy space

Finding a Market for Hard to Place Accounts

Everyone occasionally comes across those hard to place accounts. Hopefully, your first shot will be our own Big “I” Markets at www.bigimarkets.com. Other alternatives include www.insurancemarketplace.com and www.mynewmarkets.com. In this…

The Key to Customer Recovery: Stand Behind Your Product, Communicate and Follow Through

What can an insurance agency learn from a furniture company? Simplicity Sofas focuses on quality, innovation and improvement. They jump to supporting their customers and resolving issues. They communicate, keep…

Several hands from different people coming together to connect pieces of a jigsaw puzzle, symbolizing teamwork and collaboration.

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