VU Resources

Agents Are NOT a Commodity

The cry we hear loudest from agents is that they are losing customers to cheaper alternatives. Yet watching the buying habits of these same customers, they don’t buy the cheapest…

ISO’s 2014 Data Breach Exclusion Endorsements

Perhaps a large majority of all businesses are subject to data breach liability whereby someone steals or makes unauthorized use of personal or confidential information, often of customers. Such data…

Cyber Liability and Data Security

Over the next several months we are going to explore how you can protect your data from a data breach and what the federal and state laws say you must…

14 Customer Service Questions to Ask for 2014

With a new year just beginning, now is the time to start questioning your customer service delivery. In this short article, customer service expert Shep Hyken presents 14 questions you…

3D cartoon Hand holding star, paying extra bonus money to employee, special gift more salary or premium payment for high performance worker concept. Gift give away and bonos. 3d rendering illustration

2014 Changes in the ISO Homeowners Program

ISO has introduced two new HO endorsements and revised one HO endorsement. The revised endorsement seeks to clarify coverage for water back-up and sump discharge or overflow. The new endorsements…

What’s the Value of Happiness?

Two decades of research from the fields of psychology, neuroscience and economics have finally converged, giving us a broader and more detailed picture than ever before about the power of…

Pros and cons on scales. One negative outweighs many positives. Advantages and disadvantages. Evaluating profit and losses. Plus and minus symbols on balance on a scale seesaw.

A Must Have Book for Customer Service Inspiration

I love books! They spill out of my bookshelves and sit on my nightstands and even on my favorite chair. My favorite books though, are the ones that can be…

A spiral of stacks of books in the form of DNA and an open textbook at the top. Concept of knowledge and human development.

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